Introduction
At Smok Shop EG, we are committed to protecting our customers’ privacy and handling their personal data responsibly and transparently.
This policy explains how we collect, use, and protect information when you visit our website https://smokshopeg.com, create an account, place an order, or contact customer service.
We handle personal data in accordance with the laws and regulations applicable in the Arab Republic of Egypt.
Information We Collect
We may collect certain information necessary to provide our services, including:
Personal Information: Name, phone number, email address, and shipping and billing addresses.
Account and Order Information: Account registration details, ordered products, purchase history, order status, and return or exchange requests.
Payment Information: Payment status and transaction reference details provided by the payment service provider, depending on the payment method used.
Age Verification Information: Information necessary to verify the customer’s eligibility to purchase products intended for adults, while limiting the data requested to what is strictly necessary.
How We Use Your Information
We use personal data for the following purposes:
- Processing, confirming, preparing, and delivering orders.
- Communicating with customers regarding order status and shipping.
- Managing accounts and providing after-sales services.
- Handling complaints and return or exchange requests.
- Protecting the website against fraud attempts and unauthorized use.
- Improving website performance and user experience.
- Complying with legal and regulatory requirements.
- Sending offers and marketing messages.
Cookies
The website may use cookies necessary for operating the shopping cart, logging in, and saving user preferences.
We may also use performance analytics tools or tools to measure the effectiveness of marketing campaigns when enabled.
Sharing Information with Third Parties
We may share the minimum necessary data with parties that help us provide our services, such as:
- Shipping and delivery companies to process and deliver orders.
- Payment service providers to process transactions.
- Hosting and technical service providers to operate and protect the website.
- Competent government authorities when required by law.
We do not use customer data for purposes outside the scope of those described in this policy without an appropriate legal basis.
Data Protection
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, modification, or unlawful disclosure.
Access to data is limited to individuals and entities that need it to perform specific tasks, while observing confidentiality and information protection requirements.
Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal and accounting obligations, or handle claims and disputes.
Retention periods are determined according to the type of data and the purpose of processing. Data is deleted or appropriate measures are taken when there is no longer a legal need to retain it.
Customer Rights
In accordance with applicable law, customers may request to:
- Access their personal data.
- Correct or update inaccurate data.
- Delete data or restrict its processing in cases permitted by law.
- Withdraw consent for processing based on consent, without affecting the lawfulness of previous processing.
- Stop marketing messages and object to the use of their data for marketing purposes.
Protection of Minors
The products offered on Smok Shop EG are intended for adults aged 18 years and older.
We do not target minors with our offers or marketing messages, and we take appropriate measures to verify purchase eligibility when necessary.
Changes to the Privacy Policy
We may update this policy when changes occur in the website’s services, data processing systems, or legal requirements.
Contact Us
For inquiries about the Privacy Policy or to submit a request related to your personal data, please contact us through:
Email: info@smokshopeg.com
Phone: +201016120303