Introduction
Welcome to Smok Shop EG.
These Terms & Conditions explain the rules governing the use of our website https://smokshopeg.com, browsing products, creating accounts, completing purchases, and accessing the services provided through the website.
By using the website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions, in accordance with the laws and regulations applicable in the Arab Republic of Egypt.
Age Requirements and Eligibility
The products offered on Smok Shop EG are intended for adults aged 18 years and older.
By using the website and completing a purchase, the customer confirms that they meet the minimum legally permitted age.
The store has the right to request an appropriate form of age verification when confirming or delivering an order and to refuse to process or deliver the order if the legal eligibility requirements are not met.
We do not allow products intended for adults to be purchased or received by individuals under the age of 18.
Accounts and Customer Information
Customers may browse products and complete purchases according to the options available on the website.
When creating an account or placing an order, customers are required to provide accurate, correct, and up-to-date information, including their name, phone number, and delivery address.
Customers are responsible for maintaining the confidentiality of their login credentials and notifying customer service if they suspect any unauthorized use of their account.
The store has the right to take appropriate measures when incorrect information, fraudulent attempts, or unlawful use is detected, while respecting customers’ legal rights.
Product Information and Specifications
We are committed to providing clear and accurate information about available products, including the brand, model, specifications, and available options.
Some packaging details or external product designs may vary due to updates made by manufacturers, while ensuring that products meet the essential specifications advertised at the time of purchase.
We recommend that customers review product descriptions and specifications and ensure that the product meets their needs before completing an order.
If a customer receives a product that does not match the advertised specifications, they have the right to exercise their rights in accordance with the Return & Exchange Policy and the Egyptian Consumer Protection Law.
Prices and Payment Methods
Product prices are displayed on the website in Egyptian Pounds (EGP), unless otherwise stated.
We strive to update prices regularly, and prices or offers may change depending on product updates and availability.
The final order price is based on the prices and costs displayed to the customer before confirming the purchase, including shipping fees and any additional payable charges.
Payments are subject to the payment methods available on the website at the time of checkout.
In the event of an obvious error in the displayed price or information, the customer will be contacted to clarify the matter before the order is processed, while preserving their legal rights.
Orders and Product Availability
After placing an order through the website, its details are recorded and reviewed to verify product availability and the accuracy of shipping and payment information.
Our customer service team may contact the customer to confirm the order or obtain additional information necessary for processing.
Orders are subject to product availability and the ability to deliver to the specified address.
If a product is unavailable or an order cannot be fulfilled, the customer will be informed of the available options, while ensuring a refund of any amounts due in accordance with the law.
Shipping and Delivery
We are committed to carefully preparing orders and delivering them safely through our approved shipping and delivery services.
The usual shipping time ranges from two to four days and may vary depending on the delivery area, shipping company conditions, and official holidays.
Shipping fees and the final order cost are displayed before completing the purchase.
The recipient may be required to provide an appropriate form of age verification upon delivery.
In cases of delays or failed delivery, the order will be handled in accordance with the Shipping & Delivery Policy and the consumer rights established by law.
For more details, please refer to the Shipping & Delivery Policy published on the website.
Returns and Exchanges
Customers have the right to request a return or exchange of eligible products within 14 days from the date of receiving the order, without having to provide a reason, subject to legal exceptions related to the nature and condition of the products.
In cases of manufacturing defects or products that do not meet the advertised specifications, customers have the right to request a replacement or return the product and receive a refund within 30 days from the date of receipt, in accordance with the Egyptian Consumer Protection Law.
Consumable products, such as e-liquids, cartridges, coils, and disposable devices, may be subject to special conditions related to usage, packaging, and safety, without affecting the consumer’s legal rights.
For distance purchases where the customer is entitled to a refund after withdrawing from the purchase, the amount will be refunded within a period not exceeding 7 days from the date the product is returned, in accordance with the law.
For more details, please refer to the Return & Exchange Policy published on the website.
Product Warranty and Proper Use
Electronic devices covered by warranties provided by manufacturers, suppliers, or the store are subject to the warranty terms announced at the time of sale, in addition to the consumer’s statutory legal rights.
Warranty duration and coverage may vary depending on the brand and nature of the product.
Customers are advised to use products according to the manufacturers’ instructions and follow safety guidelines related to charging, batteries, and compatible accessories.
Damage resulting from improper use or tampering with internal components is not considered a manufacturing defect when it is proven that the damage resulted from these causes, while respecting the consumer’s legal rights.
Product Warnings
The products offered on Smok Shop EG are intended for adult use only.
Some products and e-liquids may contain nicotine, a substance that may cause dependence and addiction.
Customers must read the information and warnings accompanying the products and follow the usage and safety instructions provided by manufacturers.
Information published on the website should not be considered medical advice or a substitute for consulting qualified professionals.
Privacy and Data Protection
We are committed to protecting customers’ personal data and handling it responsibly and transparently.
Certain information necessary for processing orders and providing shipping, payment, and customer support services may be collected and used in accordance with applicable laws and regulations.
For more information about how data is collected, used, and protected, please refer to the Privacy Policy published on the website.
Intellectual Property Rights and Website Use
The rights to the original content of the Smok Shop EG website, including text, designs, visual elements, and logos owned by the store, belong to their respective rights holders.
Protected content may not be copied, republished, or used for commercial purposes without permission from the rights holder.
Using the website for any unlawful activities, attempting to breach its systems, disrupting its services, or gaining unauthorized access to user data is prohibited.
Store Responsibility
We strive to provide accurate information about products, services, and prices and to operate the website appropriately.
Temporary interruptions or technical issues may occur due to maintenance or circumstances beyond the store’s reasonable control.
We take appropriate measures to address issues that may affect the customer experience or order fulfillment.
No provision of these Terms shall be interpreted as exempting the store from its legal responsibilities or limiting the rights guaranteed to consumers under Egyptian law.
Changes to the Terms & Conditions
We may update these Terms & Conditions when changes occur in the website’s services, store policies, or legal requirements.
The updated version will be published on this page, and changes will not affect customers’ acquired legal rights or previous orders in violation of the law.
Applicable Law and Dispute Resolution
These Terms & Conditions are governed by the laws and regulations applicable in the Arab Republic of Egypt.
In the event of a complaint or dispute relating to an order, product, or service, customers may contact customer service to seek an appropriate resolution.
This does not affect the consumer’s right to contact the Consumer Protection Agency, judicial authorities, or other competent authorities in accordance with the law.
Contact Us
For inquiries about these Terms & Conditions or assistance regarding orders and services, please contact us through:
Phone or WhatsApp: +201016120303
Email: info@smokshopeg.com
Website: https://smokshopeg.com
Smok Shop EG is committed to providing a clear and reliable shopping experience and treating customers in a manner that protects the rights of all parties in accordance with Egyptian law.